Return & Refund Policy

Overview

You may request a refund within 14 days of receiving your item(s). After 14 days from the postmarked delivery date, refunds or exchanges cannot be offered.
To qualify for a return:
  • Item must be unused, unworn, and in its original condition.
  • Buyer is responsible for all return shipping costs.
  • A receipt or proof of purchase is required.
Items that are damaged, not in original condition, or returned after the 14‑day window will not be accepted.

Refunds

Once your return is received and inspected, you will receive an email confirming:
  1. We have received your item.
  2. Whether your refund is approved.
Approved refunds are issued to your original payment method. Processing times vary by bank and credit card company.

Late or Missing Refunds

If your refund has not posted:
  1. Recheck your bank account.
  2. Contact your credit card company — posting times vary.
  3. Contact your bank — processing delays may occur.
If you’ve completed all steps and still have not received your refund, contact us at ctdparadise@gmail.com or (404) 500‑7934.

Sale Items

Only regular‑priced items are eligible for refunds. Sale items are final sale and cannot be refunded.

Exchanges

We only replace items that are defective or damaged.
To request an exchange for the same item:
  • Email ctdparadise@gmail.com

Shipping Returns

Mail all returns to:
Masters Lane, Snellville, GA 30078
Return shipping costs are non‑refundable. Delivery times for exchanged items may vary based on your location.
For higher‑value returns, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

Need Help?

For questions about refunds or returns, contact us at: ctdparadise@gmail.com (404) 500‑7934
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