Overview

Our refund policy is 14 days after receiving the item(s). If 14 days have passed since the postmark of the delivery of your item, we can’t offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. The buyer will be responsible for paying for the return of any item.

To complete your return, we require a receipt or proof of purchase.

• Any item not in its original condition is damaged will not be accepted for refund.
• Any item returned more than 14  days after the postmark delivery date will not be accepted.

Refunds

Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of your refund.

 Your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first recheck your bank account.

Then contact your credit card company. It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund yet, don’t hesitate to contact us at ctdparadise@gmail.com or phone number (404) 500 – 7934.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same thing, send us an email at ctdparadise@gmail.com and send your item to PO Box 28, Snellville, GA 30078

Shipping returns

To return your product, you should mail your product to PO Box 28, Snellville, GA 30078.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. However, we don’t guarantee that we will receive your returned item.

Need help?

Don’t hesitate to get in touch with us at ctdparadise@gmail.com or phone number (404) 500 – 7934 for questions related to refunds and returns.